Focus Positively influencing buying decisions
To develop sales communication skills that generate profit and sustain relationships with customers on a win-win basis.
For Sales people at all levels
People with responsibility for selling products and services, whether they be internal or external orientation.
Format One or two day program tailored to suit the job role.
Range of Possible Content
External Sales Skills
» Professional sales ethics » Personal presentation » Opening the sale » Identifying customer needs » Selling benefits » Handling objections » Gaining commitment » Handling rejection » Maintaining focus
Advanced Sales Skills
» Customer relationship management » Making group presentations » Negotiating the sale
Internal Sales Skills
» Skills for telephone communication » Handling enquiries and orders » Questioning skills » Selling benefits » Handling objections » Closing the sale » Handling call reluctance
