Focus Successfully influencing others
To develop the skills of people to communicate with others to obtain support and cooperation.
For People working with people
People at any level who need to positively influence others using the range of communication media to build relationships and secure cooperation necessary to achieve work objectives.
Format One or two day program tailored to suit level and function. Strong emphasis on skills development.
Range of Possible Content
Process Skills
» Using the feedback model » Verbal and non-verbal expression » Questioning, explaining and persuading » Active listening » Self disclosure » Dealing with anger and conflict
Presentation Skills
» Controlling nerves » Delivery style » Planning the presentation » Using visuals » Stressing audience benefits » Managing the audience » Dressing for impact
Business Writing Skills
» Writing for business - overview » Succesful e-mail usage
Basic rules for writing » Quick tips for success » English usage » Layout and style » Writing reports and proposals » Persuasive writing techniques
